We want you to love your jewelry. If you are not completely satisfied with your purchase, you may return the item within 7 days of receipt for exchange or credit ONLY (excludes custom orders). The item must be in its original packaging and in perfect, unused condition. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is a positive one.

Custom orders will receive a completed and ship date within 2 business days. The item completion date and the shipping time will be determined after the order has been placed. There is a 50% deposit on all custom orders and must be made before the project begins. All sales of custom orders are final and cannot be returned, refunded, or exchanged.

If you would like changes to an existing piece of jewelry there is a 10% design fee. After the new design has been completed an updated price will be determined, which is paid before the changes are made. All sales of redesigned orders are final and cannot be returned, refunded, or exchanged.

Shipping from The Purple Pachyderm Jewelry is always FREE.